Nov ’24 – COMMUNICATION
Week 1 – Communication Kickoff Freeform
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Week 1 – Communication Kickoff Freeform
We had a small but mighty group Friday and went a little freeform in our discussion. Good stuff, though.
- How to respond to and balance loading. Jack shared that their health center is experiencing an odd dynamic – lower demand than normal resulting in open appointments and then for outreach to fill the spots. It led to a conversation on how most organizations only consider 100% loading acceptable and the ideal. Chris shared that queuing theory suggests that 60%-70% is more productive because it allows for the unexpected and doesn’t tightly couple every project to the perfect timing of others. See Don Reinertsen’s Principles of Product Development Flow. These notes might spark an idea or two for you.
- Fractional loading also allows for organizational work to occur internally. Valerie reiterated her idea from a couple weeks ago that consultants are brought in for “extra” projects that staff have no time to do. But the results are rarely well-adopted – why not allow one’s own staff time to problem-solve for the organization? How might we rethink how we allocate staff time to create a stronger, moe capable organization?
- Organizational strategies are poorly communicated. Jack and Valerie noted how organizational strategies need better communication overtime. Too often strategies are communicated “once and done.” Grace and Chris shared that they often incorporate workshops to roll out strategy – allowing staff to digest and understand HOW the strategy should affect their day to day work.
- We remember people who communicate with care and humility. Jack shared his appreciation for how a particular doctor communicated so well. She was humble and curious. Even when she shared a strong opinion, she was open to hearing what other’s thought and was flexible.
- How can we better hold our leadership accountable for clear and open communication? Jack also noted that leadership is often hesitant to share information about what is really happening with front line staff. Maybe they don’t trust them or think they can handle it. Maybe they fear what will happen if staff knows. But Jack believes the staff can handle it and will benefit knowing the full picture. Hear, hear!
Here’s the replay:
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